Entry Level - Customer Service Representative

• High school diploma or general education degree (GED) required; associate degree preferred
• 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation
• Strong interpersonal skills: You are committed to providing outstanding customer service and demonstrate that you can work effectively with others in a pleasant and professional manner.
• Excellent organizational skills: You can coordinate multiple projects to work effectively under pressure and to meet prescribed deadlines.
• Capable of handling confidential matters with discretion and good judgment.
• Management of CRM software and the client pipeline to include scheduling appointments with clients and the preparation of quotes.
• Demonstrate strong computer skills and management of the following software applications: Google Docs, Google Sheets, Google Forms, Google Calendar, Mailchimp, Canva, Gmail, Microsoft Outlook
• Telephone skills: You can speak clearly and in a professional manner to be understood and are able to follow all guidelines of telephone communication etiquette.
• Positivity and proactivity: You do not wait to be told what to do and are always one step ahead.
• Ability to work independently: You are self-motivated, self-directed, and love to cross off tasks from the list; you make things happen, then move on to the next project with minimal supervision.